Do I need to register sudowork before placing an order?No,you do not have to. You can place the order directly on our website without register. If you change another computer next time, then you will not see the first order information. By creating an account with our store, you will through the checkout process faster and easier and you can track all of your current orders and review your order history.
How do I register?
Click “Create Account” at the top right corner of our website.
What if I forgot my login password?
Click the “forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & PaymentCan I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "email@example.com” representatives your order for assistance.
Can you custom make the items?
Sorry that we don't provide custom-made service at this time. The items are just same as our website displayed and same as the description on our website.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via firstname.lastname@example.org.
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E Check, and any other payment methods that PayPal supports to complete your order on our website. And we also support Credit/Debit card of Visa Card, Master Card, JCB, Maestro.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order, we will refund you the amount with the discount, that means we will refund what you actually pay for each item.
Size ChartHow can I choose the right size?
Please check Size Chart on the item's product page to see the measurements.Most of our items are marked as S/M/L/XL/2XL/3XL/4XL/5XL size.And the unite include centimeters and inches.
What's free size?
That means there is only one size available for the item.Generally a Medium size fits the majority of customers.If you are still unsure,please check the product size chart to see the detail measurements.
Shipping & Handling
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.
Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country (Any order over $49 can enjoy free standard shipping in our website now). We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited shipping(in 10 days), please provide a physical address.
How do I track my order status?
Once the order is placed, you will receive an email about the order information. You can also Log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department at support.rosegal.com and provide them with your Rosegal order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
After payment has cleared, how long do I wait until my order is sent out?
Our processing time is 3-5 days. This means that your item(s) will generally be sent out in 3-5 business days.
What if I encounter other problems on chomomo.com?
If you have any questions, please feel free to contact us via: email@example.com